Privacy Policy

1. Introduction

This Privacy Policy explains how Mold Busters® (“we,” “us,” “our”), a registered trademark of Hyperclean® Technical Services LLC, collects, uses, stores, and protects your personal information when you use our website (moldbusters.ae), contact us, or engage any of our services.

We are committed to protecting your privacy and handling your personal data transparently. By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

This policy should be read alongside our Terms and Conditions, which govern your use of our services.

2. Who We Are

Mold Busters® is the mold inspection, testing, and remediation brand of Hyperclean® Technical Services LLC, a company registered and licensed in Dubai, United Arab Emirates.

• Legal Entity: Hyperclean® Technical Services LLC
• Brand: Mold Busters®
• Website: moldbusters.ae
• Email: info@moldbusters.ae
• Phone: +971581047335
• Location: Dubai, United Arab Emirates

Hyperclean® Technical Services LLC is the data controller for all personal data collected through the Mold Busters® website and services.

3. Data We Collect

We collect the following categories of personal data depending on your interaction with us:

3.1 Information You Provide

• Contact Details: Name, phone number, email address, WhatsApp number.
• Property Information: Property address, community/area, property type (villa, apartment, commercial), number of rooms, floor count.
• Service Details: Description of your mold issue, affected areas, property history (prior water damage, leaks, previous treatments).
• Payment Information: Billing name, billing address. We do not store credit card numbers — payments are processed through secure third-party payment processors.
• Communication Records: Emails, WhatsApp messages, phone call records, and contact form submissions related to your service enquiry or booking.

3.2 Information We Collect During Service Delivery

• Inspection Data: Moisture readings, temperature measurements, humidity levels, thermal imaging photographs, and air sampling results collected during mold inspections and indoor air quality testing.
• Photographs and Video: Before, during, and after photographs of affected areas for documentation in inspection reports, remediation records, and clearance certificates.
• Lab Results: Mold species identification and spore concentration data from third-party laboratory analysis of air and surface samples collected from your property.
• Service Records: Details of services performed, products used, technician notes, and completion records.

3.3 Information Collected Automatically

• Website Analytics: IP address, browser type, device type, operating system, pages visited, time spent on pages, referral source, and click patterns — collected via Google Analytics (GA4) and Google Tag Manager.
• Cookies: Essential and analytics cookies as described in Section 10 below.

4. How We Collect Data

We collect personal data through the following channels:

• Website Contact Form: When you submit an enquiry through our website contact form.
• WhatsApp: When you message us via WhatsApp for enquiries or bookings.
• Phone Calls: When you call us to discuss services or book an appointment.
• Email: When you email us directly.
• On-Site Inspection: When our technicians visit your property and collect inspection data, photographs, and samples.
• Google Business Profile: When you leave a review, ask a question, or interact with our Google Business listing.
• Social Media: When you contact us through Instagram, Facebook, or LinkedIn.
• Referrals: When someone refers you to us and provides your contact details with your knowledge.

5. How We Use Your Data

We use your personal data for the following purposes:

5.1 Service Delivery

• Scheduling and conducting mold inspections, testing, remediation, AC duct cleaning, disinfection, thermography, smoke testing, building envelope testing, mold risk modelling, indoor air quality testing, and odor removal.
• Preparing and delivering inspection reports, lab results, clearance certificates, and remediation documentation.
• Providing post-service recommendations for mold prevention and property maintenance.

5.2 Communication

• Responding to your enquiries and providing quotes.
• Confirming appointments and sending service reminders.
• Delivering inspection reports, lab results, and invoices.
• Following up on completed services to ensure satisfaction.
• Sending service reminders for recurring maintenance (e.g., annual AC duct cleaning).

5.3 Payment Processing

• Generating invoices and processing payments for services rendered.
• Managing payment records for accounting and tax compliance.

5.4 Business Improvement

• Analysing website traffic and user behaviour to improve our website and services.
• Understanding service demand patterns to optimise scheduling and staffing.
• Training and quality assurance based on anonymised service data.

5.5 Legal and Compliance

• Complying with UAE laws and regulations, including Dubai Municipality requirements.
• Maintaining records required for trade license, insurance, and certification compliance.
• Responding to legal requests from courts or regulatory authorities.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to deliver the services you have requested (inspections, remediation, testing, etc.).
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving services, fraud prevention, and business analytics — where your rights do not override these interests.
• Consent: Where you have given us explicit consent, such as subscribing to our newsletter or accepting non-essential cookies.
• Legal Obligation: Processing required to comply with applicable UAE laws and regulations.

7. Data Sharing and Third Parties

We will never sell your personal data.

We may share your data with the following categories of trusted third parties, strictly for the purposes described:

All third-party processors are required to handle your data securely and only for the specific purposes described. We do not share your data for third-party marketing purposes.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Service Records and Inspection Reports: 7 years from date of service, to support warranty claims, legal obligations, and insurance requirements.
• Lab Results and Clearance Certificates: 7 years from date of issue.
• Photographs and Thermal Images: 3 years from date of service, unless required longer for ongoing warranty or legal matters.
• Contact and Enquiry Records: 3 years from last contact, after which records are anonymised or deleted.
• Payment Records and Invoices: 7 years as required by UAE tax and accounting regulations.
• Website Analytics Data: 26 months (Google Analytics default retention).
• Marketing Consent Records: Until you withdraw consent, plus 1 year for compliance records.

After the retention period expires, data is securely deleted or anonymised so it can no longer identify you.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• Encryption: Our website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our servers.
• Access Controls: Personal data is accessible only to authorised team members who need it to perform their job functions.
• Secure Storage: Service records and client data are stored in our secure CRM system with role-based access controls and regular backups.
• Payment Security: We do not store credit card numbers. All payments are processed through PCI DSS-compliant third-party processors.
• Device Security: Company devices used for inspections (tablets, cameras, moisture meters with data logging) are password-protected and encrypted.
• Staff Training: All team members receive training on data protection practices and confidentiality obligations.

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. If you become aware of any security breach affecting your data, please contact us immediately.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website performance.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. Disabling analytics cookies will not affect your ability to use our website or contact us.

Most browsers allow you to: view which cookies are set, delete individual or all cookies, block third-party cookies, and block cookies from specific sites.

10.3 Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, time on site, device type, and geographic region. This data helps us improve our website content and user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

11. Your Rights

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right of Correction: You can request that we correct any inaccurate or incomplete data.
• Right of Deletion: You can request that we delete your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Object: You can object to our processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You can request your data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@moldbusters.ae. We will respond to your request within 30 days.

If you have provided consent for marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.

12. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. Our services are contracted with property owners, tenants, or their authorised representatives who are 18 years of age or older.

If you believe we have inadvertently collected personal data from a child, please contact us and we will promptly delete the data.

13. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, LinkedIn), review platforms (Google Reviews), and laboratory partner websites. These third-party websites have their own privacy policies, and we are not responsible for their content or data practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

14. International Data Transfers

Your data is primarily stored and processed in the United Arab Emirates. However, some data may be transferred to or accessed from other countries in the following circumstances:

• Google Analytics and Google Ads: Data is processed by Google LLC, which operates servers globally. Google is committed to data protection through its Data Processing Terms.
• Laboratory Analysis: In rare cases, specialised mold samples may be sent to international laboratories for identification. Only sample data and property address (no personal contact information) are shared.

Where data is transferred outside the UAE, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page.

For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you — for example, by posting a notice on our website or sending you an email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• 📞 Phone: +971581047335
• 📧 Email: info@moldbusters.ae
• 💬 WhatsApp: Chat with Us
• 📍 Address: Dubai, UAE

Mold Busters® is a registered trademark of Hyperclean® Technical Services LLC.
Data Controller: Hyperclean® Technical Services LLC
Registered in Dubai, United Arab Emirates.